{"id":7557,"date":"2025-06-19T19:05:44","date_gmt":"2025-06-19T17:05:44","guid":{"rendered":"https:\/\/staging.kuvi.org\/faq\/"},"modified":"2025-11-07T12:17:01","modified_gmt":"2025-11-07T10:17:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.kuvi.org\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7557\" class=\"elementor elementor-7557 elementor-6186\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85645ba e-flex e-con-boxed e-con e-parent\" data-id=\"85645ba\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-975cc30 e-con-full e-flex e-con e-child\" data-id=\"975cc30\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-543b022 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"543b022\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>What is KUVI?<\/h4><p>KUVI is a platform that allows individuals to rent sports equipment among themselves or through collaborating stores. Our goal is to provide a safe, fair, and responsible experience for all users. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5313b42 elementor-widget elementor-widget-n-accordion\" data-id=\"5313b42\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:250,&quot;sizes&quot;:[]},&quot;max_items_expended&quot;:&quot;one&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8710\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8710\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> How does the rental service work? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8710\" class=\"elementor-element elementor-element-6a4d82c e-con-full e-flex e-con e-child\" data-id=\"6a4d82c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-420aaa3 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"420aaa3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Who can participate?<\/h5><p>Anyone can be a tenant (who receives the material) or an owner (who transfers the material). We also collaborate with specialized stores. <\/p><h5>What are my responsibilities as a tenant?<\/h5><ul><li>Make appropriate and responsible use of the material<\/li><li>Return the material in the same condition in which you received it<\/li><li>Comply with the agreed rental duration<\/li><li>Report any incident immediately<\/li><\/ul><h5>What are my responsibilities as an owner?<\/h5><ul><li>Deliver the material in good condition, clean and ready for safe use<\/li><li>Provide clear information about the condition and characteristics of the material<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8711\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8711\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> How to get started at KUVI <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8711\" class=\"elementor-element elementor-element-ff76aa3 e-con-full e-flex e-con e-child\" data-id=\"ff76aa3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-823ad18 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"823ad18\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>How do I register as a user who wants to rent material?<\/h5><ol><li>Go to <a href=\"https:\/\/www.kuvi.org\">www.kuvi.org<\/a><\/li><li>Select the &#8220;ACCESS&#8221; button<\/li><li>In the register section, select &#8220;I want to purchase material&#8221;<\/li><li>Fill in the form with your personal information<\/li><li><strong>Important<\/strong>: Check your spam folder in case you don&#8217;t receive confirmation email<\/li><\/ol><h5>How do I register as a material or store owner?<\/h5><ol><li>Go to <a href=\"https:\/\/www.kuvi.org\">www.kuvi.org<\/a><\/li><li>Select the &#8220;ACCESS&#8221; button<\/li><li>In the register section, select &#8220;I want to rent my equipment&#8221;<\/li><li>Fill in the form with your personal information<\/li><li><strong>Important<\/strong>: Check your spam folder in case you don&#8217;t receive confirmation email<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8712\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8712\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Guide for material owners <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8712\" class=\"elementor-element elementor-element-a477820 e-con-full e-flex e-con e-child\" data-id=\"a477820\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-704b3c9 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"704b3c9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>What is the &#8220;Dashboard&#8221; and how does it work?<\/h5><p>The Dashboard is your home page where you can:<\/p><ul><li>See what you need to complete your profile<\/li><li>Check your current orders<\/li><li>Review the reviews you&#8217;ve received<\/li><\/ul><h5>How do I manage my orders?<\/h5><p>In the &#8220;Orders&#8221; section, all the rental requests you have received will appear. Here you can accept or reject requests and track the status of each rental. <\/p><h5>How do I add equipment for rent?<\/h5><ol><li>Go to the &#8220;Reservations&#8221; section<\/li><li>Select &#8220;Add New Material&#8221;<\/li><li>Complete the form with:<ul><li>Detailed information on sports equipment<\/li><li>Rental options available (duration, price, etc.)<\/li><li>Photographs of the material<\/li><\/ul><\/li><li>Post the ad<\/li><\/ol><h5>How do reviews work?<\/h5><p>In the &#8220;Reviews&#8221; section you can:<\/p><ul><li>Manage reviews you&#8217;ve received from other users<\/li><li>See reviews you&#8217;ve made yourself<\/li><li>Reply to comments if necessary<\/li><\/ul><h5>How do I collect my rents?<\/h5><ol><li>Go to the &#8220;Refunds&#8221; section to manage your income<\/li><li>Under &#8220;Payment settings&#8221; indicate your preferred payment method<\/li><li>Payouts will be processed according to the conditions set out<\/li><\/ol><h5>How do I customize my profile?<\/h5><p>In &#8220;Store settings&#8221; you can:<\/p><ul><li>Create a custom background for your profile<\/li><li>Add a profile picture<\/li><li>Modify your personal data<\/li><li>Write a description about yourself or your store<\/li><\/ul><h5>How do I see how my store looks?<\/h5><p>Use the &#8220;Visit your store&#8221; option to see how other users see your profile and products.<\/p><h5>How do I change my account details?<\/h5><p>Under &#8220;Edit account&#8221; you can change:<\/p><ul><li>Your email address<\/li><li>The access password<\/li><li>Other account access details<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8713\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8713\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Duration and conditions of the rental <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8713\" class=\"elementor-element elementor-element-bbb024d e-con-full e-flex e-con e-child\" data-id=\"bbb024d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f933e5d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f933e5d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>How is the duration of the rental determined?<\/h5><p>The duration is agreed at the time of booking. It is important to respect the agreed deadlines. <\/p><h5>What happens if I return the material late?<\/h5><p>Unjustified delays may result in penalties depending on the conditions set out on the platform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8714\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8714\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Incidents and problems <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8714\" class=\"elementor-element elementor-element-ce9fa51 e-con-full e-flex e-con e-child\" data-id=\"ce9fa51\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a32cfa elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9a32cfa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>What do I do if my equipment is stolen?<\/h5><p>In the event of theft, you must:<\/p><ol><li>Immediately report the fact to KUVI and the owner<\/li><li>File a formal complaint with the authorities within a maximum of 48 hours<\/li><li>If you do not file the complaint, it will be considered negligence and you will have to assume the financial compensation of the value of the material<\/li><\/ol><h5>What happens if the equipment is damaged during the rental?<\/h5><ul><li>You must report any damage detected or caused<\/li><li>Damage due to normal wear and tear does not imply compensation<\/li><li>In the event of misuse, negligence or accident, partial or total compensation may be demanded<\/li><li>KUVI will act as a mediator in the event of a conflict<\/li><\/ul><h5>Can I be kicked off the platform?<\/h5><p>Yes, KUVI reserves the right to expel repeat users who do not comply with the terms of use.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8715\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8715\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Economic aspects <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8715\" class=\"elementor-element elementor-element-a5ec5ad e-con-full e-flex e-con e-child\" data-id=\"a5ec5ad\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c14a60d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c14a60d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>What is the security deposit?<\/h5><p>In certain cases, especially for high-value material, KUVI may require a security deposit. This deposit is refunded if there are no incidents during the rental. <\/p><h5>Do you have insurance?<\/h5><p>KUVI is working to include an optional group policy that can cover theft or accidental damage. The conditions will be agreed when available. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8716\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8716\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Conflict resolution <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8716\" class=\"elementor-element elementor-element-d36bc8d e-con-full e-flex e-con e-child\" data-id=\"d36bc8d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b772e5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3b772e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>What happens if there is a conflict between tenant and landlord?<\/h5><p>KUVI will act as an impartial mediator. Decisions will be based on evidence such as photographs, assessments and communications, always with criteria of objectivity and fairness. <\/p><h5>How are damage disputes resolved?<\/h5><p>The process includes:<\/p><ul><li>Evaluation of the available evidence<\/li><li>Impartial mediation by KUVI<\/li><li>Decision based on objective and equitable criteria<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8717\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8717\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Tips for a good experience <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8717\" class=\"elementor-element elementor-element-068656c e-flex e-con-boxed e-con e-child\" data-id=\"068656c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4601182 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4601182\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>For material owners:<\/h5><ul><li><strong>Quality photographs<\/strong>: Take clear photos from different angles of the material<\/li><li><strong>Detailed Description<\/strong>: Specify the condition, size, technical characteristics<\/li><li><strong>Competitive pricing<\/strong>: Check other users&#8217; prices for similar material<\/li><li><strong>Respond quickly<\/strong>: Answer tenant inquiries as soon as you can<\/li><li><strong>Keep up to date<\/strong>: Update the availability of your material regularly<\/li><\/ul><h5>For tenants:<\/h5><ul><li><strong>Check the profile<\/strong>: See the owner&#8217;s reviews and ratings<\/li><li><strong>Ask questions<\/strong>: Do not hesitate to ask about the condition or characteristics of the material<\/li><li><strong>Confirm details<\/strong>: Make sure of the location, times and delivery conditions<\/li><li><strong>Treat with care<\/strong>: Use the material as if it were your own<\/li><li><strong>Return on time<\/strong>: Respect the agreed deadlines for the return<\/li><\/ul><h5>Common technical issues:<\/h5><ul><li><strong>I don&#8217;t receive confirmation email<\/strong>: Check the spam folder<\/li><li><strong>I can&#8217;t upload photos<\/strong>: Make sure the images aren&#8217;t too large<\/li><li><strong>Payment Issues<\/strong>: Contact KUVI Technical Support<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8718\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8718\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Security and verification <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8718\" class=\"elementor-element elementor-element-428847a e-flex e-con-boxed e-con e-child\" data-id=\"428847a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce33982 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ce33982\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>How do I know I can trust a user?<\/h5><ul><li>Check reviews and ratings from other users<\/li><li>Check the time you have recorded on the platform<\/li><li>Please contact the owner before booking<\/li><li>Always use the official KUVI channels to communicate<\/li><\/ul><h5>What do I do if I have doubts about a rental?<\/h5><ul><li>Contact the KUVI team directly<\/li><li>Don&#8217;t make payments outside the platform<\/li><li>Ask for additional photographs if necessary<\/li><li>Trust your instincts: if something doesn&#8217;t seem right to you, don&#8217;t proceed<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8719\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8719\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Legal conditions <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8719\" class=\"elementor-element elementor-element-3bc5f5d e-flex e-con-boxed e-con e-child\" data-id=\"3bc5f5d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ed9b11 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2ed9b11\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Can these conditions change?<\/h5><p>Yes, KUVI reserves the right to modify these conditions. In the event of changes, all users will be notified in advance through the platform&#8217;s usual communication channels. <\/p><h5>What does using the service involve?<\/h5><p>The use of the service implies the express acceptance of these conditions by all users.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-87110\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-87110\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Contact and support <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-87110\" class=\"elementor-element elementor-element-bd46ab4 e-flex e-con-boxed e-con e-child\" data-id=\"bd46ab4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea46175 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ea46175\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>How can I contact KUVI for more information?<\/h5><p>You can find more information and contact us through our website: <a href=\"https:\/\/www.kuvi.org\">kuvi.org<\/a><\/p><h5>I have more questions, what do I do?<\/h5><p>If you have specific questions that are not covered in these FAQs, do not hesitate to contact the KUVI team directly through the platform&#8217;s official channels.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c3229c elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile_extra elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"2c3229c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c92b612 e-con-full e-flex e-con e-child\" data-id=\"c92b612\" data-element_type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_offset&quot;:110,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4958185 elementor-toc--minimized-on-mobile elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-widget elementor-widget-table-of-contents\" data-id=\"4958185\" data-element_type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h4&quot;,&quot;h5&quot;,&quot;h6&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;no_headings_message&quot;:&quot;No s&#039;ha trobat cap encap\\u00e7alament en aquesta p\\u00e0gina.&quot;,&quot;minimized_on&quot;:&quot;mobile&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;vh&quot;,&quot;size&quot;:65,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;vh&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;vh&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;icon&quot;:{&quot;value&quot;:&quot;fas fa-circle&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;minimize_box&quot;:&quot;yes&quot;,&quot;min_height_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile_extra&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tTable of Contents\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__4958185\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__4958185\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__4958185\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5d3370 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b5d3370\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>What is KUVI?<\/h4><p>KUVI is a platform that allows individuals to rent sports equipment among themselves or through collaborating stores. Our goal is to provide a safe, fair, and responsible experience for all users. <\/p><h4>How does the rental service work?<\/h4><h5>Who can participate?<\/h5><p>Anyone can be a tenant (who receives the material) or an owner (who transfers the material). We also collaborate with specialized stores. <\/p><h5>What are my responsibilities as a tenant?<\/h5><ul><li>Make appropriate and responsible use of the material<\/li><li>Return the material in the same condition in which you received it<\/li><li>Comply with the agreed rental duration<\/li><li>Report any incident immediately<\/li><\/ul><h5>What are my responsibilities as an owner?<\/h5><ul><li>Deliver the material in good condition, clean and ready for safe use<\/li><li>Provide clear information about the condition and characteristics of the material<\/li><\/ul><h4>How to get started at KUVI<\/h4><h5>How do I register as a user who wants to rent material?<\/h5><ol><li>Go to <a href=\"https:\/\/www.kuvi.org\">www.kuvi.org<\/a><\/li><li>Select the &#8220;ACCESS&#8221; button<\/li><li>In the register section, select &#8220;I want to purchase material&#8221;<\/li><li>Fill in the form with your personal information<\/li><li><strong>Important<\/strong>: Check your spam folder in case you don&#8217;t receive confirmation email<\/li><\/ol><h5>How do I register as a material or store owner?<\/h5><ol><li>Go to <a href=\"https:\/\/www.kuvi.org\">www.kuvi.org<\/a><\/li><li>Select the &#8220;ACCESS&#8221; button<\/li><li>In the register section, select &#8220;I want to rent my equipment&#8221;<\/li><li>Fill in the form with your personal information<\/li><li><strong>Important<\/strong>: Check your spam folder in case you don&#8217;t receive confirmation email<\/li><\/ol><h4>Guide for material owners<\/h4><h5>What is the &#8220;Dashboard&#8221; and how does it work?<\/h5><p>The Dashboard is your home page where you can:<\/p><ul><li>See what you need to complete your profile<\/li><li>Check your current orders<\/li><li>Review the reviews you&#8217;ve received<\/li><\/ul><h5>How do I manage my orders?<\/h5><p>In the &#8220;Orders&#8221; section, all the rental requests you have received will appear. Here you can accept or reject requests and track the status of each rental. <\/p><h5>How do I add equipment for rent?<\/h5><ol><li>Go to the &#8220;Reservations&#8221; section<\/li><li>Select &#8220;Add New Material&#8221;<\/li><li>Complete the form with:<ul><li>Detailed information on sports equipment<\/li><li>Rental options available (duration, price, etc.)<\/li><li>Photographs of the material<\/li><\/ul><\/li><li>Post the ad<\/li><\/ol><h5>How do reviews work?<\/h5><p>In the &#8220;Reviews&#8221; section you can:<\/p><ul><li>Manage reviews you&#8217;ve received from other users<\/li><li>See reviews you&#8217;ve made yourself<\/li><li>Reply to comments if necessary<\/li><\/ul><h5>How do I collect my rents?<\/h5><ol><li>Go to the &#8220;Refunds&#8221; section to manage your income<\/li><li>Under &#8220;Payment settings&#8221; indicate your preferred payment method<\/li><li>Payouts will be processed according to the conditions set out<\/li><\/ol><h5>How do I customize my profile?<\/h5><p>In &#8220;Store settings&#8221; you can:<\/p><ul><li>Create a custom background for your profile<\/li><li>Add a profile picture<\/li><li>Modify your personal data<\/li><li>Write a description about yourself or your store<\/li><\/ul><h5>How do I see how my store looks?<\/h5><p>Use the &#8220;Visit your store&#8221; option to see how other users see your profile and products.<\/p><h5>How do I change my account details?<\/h5><p>Under &#8220;Edit account&#8221; you can change:<\/p><ul><li>Your email address<\/li><li>The access password<\/li><li>Other account access details<\/li><\/ul><h4>Duration and conditions of the rental<\/h4><h5>How is the duration of the rental determined?<\/h5><p>The duration is agreed at the time of booking. It is important to respect the agreed deadlines. <\/p><h5>What happens if I return the material late?<\/h5><p>Unjustified delays may result in penalties depending on the conditions set out on the platform.<\/p><h4>Incidents and problems<\/h4><h5>What do I do if my equipment is stolen?<\/h5><p>In the event of theft, you must:<\/p><ol><li>Immediately report the fact to KUVI and the owner<\/li><li>File a formal complaint with the authorities within a maximum of 48 hours<\/li><li>If you do not file the complaint, it will be considered negligence and you will have to assume the financial compensation of the value of the material<\/li><\/ol><h5>What happens if the equipment is damaged during the rental?<\/h5><ul><li>You must report any damage detected or caused<\/li><li>Damage due to normal wear and tear does not imply compensation<\/li><li>In the event of misuse, negligence or accident, partial or total compensation may be demanded<\/li><li>KUVI will act as a mediator in the event of a conflict<\/li><\/ul><h5>Can I be kicked off the platform?<\/h5><p>Yes, KUVI reserves the right to expel repeat users who do not comply with the terms of use.<\/p><h4>Economic aspects<\/h4><h5>What is the security deposit?<\/h5><p>In certain cases, especially for high-value material, KUVI may require a security deposit. This deposit is refunded if there are no incidents during the rental. <\/p><h5>Do you have insurance?<\/h5><p>KUVI is working to include an optional group policy that can cover theft or accidental damage. The conditions will be agreed when available. <\/p><h4>Conflict resolution<\/h4><h5>What happens if there is a conflict between tenant and landlord?<\/h5><p>KUVI will act as an impartial mediator. Decisions will be based on evidence such as photographs, assessments and communications, always with criteria of objectivity and fairness. <\/p><h5>How are damage disputes resolved?<\/h5><p>The process includes:<\/p><ul><li>Evaluation of the available evidence<\/li><li>Impartial mediation by KUVI<\/li><li>Decision based on objective and equitable criteria<\/li><\/ul><h4>Tips for a good experience<\/h4><h5>For material owners:<\/h5><ul><li><strong>Quality photographs<\/strong>: Take clear photos from different angles of the material<\/li><li><strong>Detailed Description<\/strong>: Specify the condition, size, technical characteristics<\/li><li><strong>Competitive pricing<\/strong>: Check other users&#8217; prices for similar material<\/li><li><strong>Respond quickly<\/strong>: Answer tenant inquiries as soon as you can<\/li><li><strong>Keep up to date<\/strong>: Update the availability of your material regularly<\/li><\/ul><h5>For tenants:<\/h5><ul><li><strong>Check the profile<\/strong>: See the owner&#8217;s reviews and ratings<\/li><li><strong>Ask questions<\/strong>: Do not hesitate to ask about the condition or characteristics of the material<\/li><li><strong>Confirm details<\/strong>: Make sure of the location, times and delivery conditions<\/li><li><strong>Treat with care<\/strong>: Use the material as if it were your own<\/li><li><strong>Return on time<\/strong>: Respect the agreed deadlines for the return<\/li><\/ul><h5>Common technical issues:<\/h5><ul><li><strong>I don&#8217;t receive confirmation email<\/strong>: Check the spam folder<\/li><li><strong>I can&#8217;t upload photos<\/strong>: Make sure the images aren&#8217;t too large<\/li><li><strong>Payment Issues<\/strong>: Contact KUVI Technical Support<\/li><\/ul><h4>Security and verification<\/h4><h5>How do I know I can trust a user?<\/h5><ul><li>Check reviews and ratings from other users<\/li><li>Check the time you have recorded on the platform<\/li><li>Please contact the owner before booking<\/li><li>Always use the official KUVI channels to communicate<\/li><\/ul><h5>What do I do if I have doubts about a rental?<\/h5><ul><li>Contact the KUVI team directly<\/li><li>Don&#8217;t make payments outside the platform<\/li><li>Ask for additional photographs if necessary<\/li><li>Trust your instincts: if something doesn&#8217;t seem right to you, don&#8217;t proceed<\/li><\/ul><h4>Legal conditions<\/h4><h5>Can these conditions change?<\/h5><p>Yes, KUVI reserves the right to modify these conditions. In the event of changes, all users will be notified in advance through the platform&#8217;s usual communication channels. <\/p><h5>What does using the service involve?<\/h5><p>The use of the service implies the express acceptance of these conditions by all users.<\/p><h4>Contact and support<\/h4><h5>How can I contact KUVI for more information?<\/h5><p>You can find more information and contact us through our website: <a href=\"https:\/\/www.kuvi.org\">kuvi.org<\/a><\/p><h5>I have more questions, what do I do?<\/h5><p>If you have specific questions that are not covered in these FAQs, do not hesitate to contact the KUVI team directly through the platform&#8217;s official channels.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>What is KUVI? KUVI is a platform that allows individuals to rent sports equipment among themselves or through collaborating stores. Our goal is to provide a safe, fair, and responsible experience for all users. How does the rental service work? Who can participate? Anyone can be a tenant (who receives the material) or an owner [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"footnotes":""},"class_list":["post-7557","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.kuvi.org\/en\/wp-json\/wp\/v2\/pages\/7557","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kuvi.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kuvi.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kuvi.org\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kuvi.org\/en\/wp-json\/wp\/v2\/comments?post=7557"}],"version-history":[{"count":1,"href":"https:\/\/www.kuvi.org\/en\/wp-json\/wp\/v2\/pages\/7557\/revisions"}],"predecessor-version":[{"id":7559,"href":"https:\/\/www.kuvi.org\/en\/wp-json\/wp\/v2\/pages\/7557\/revisions\/7559"}],"wp:attachment":[{"href":"https:\/\/www.kuvi.org\/en\/wp-json\/wp\/v2\/media?parent=7557"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}